Please review our return policy before making your purchase.
POLICY RETURN DEADLINE:
Our refund and exchange policy extends for a period of 15 days from the date of item receipt. Unfortunately, we are unable to provide refunds or exchanges for items received beyond this 15-day timeframe. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all tags included.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Our team will ask for supporting videos or photos in order to determine whether a partial refund can be issued.
Items with obvious signs of use are considered non-returnable. Any item not in its original condition or missing parts for reasons not due to our error is considered damaged and not returnable.
We will not accept any returns delivered to us without any prior communication. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit. Once the returned items have been inspected and confirmed by our team, a full refund will be issued (minus original shipping charges, unless otherwise stated).
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 14 days to receive the refund.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.
We make sure to answer all emails within a 24 hour timeframe.
INCORRECT OR MISSING PRODUCTS:
In order to fully meet our customers satisfaction, we have a strict quality control process before products are dispatched. If a product received is incorrect or missing, below steps will be followed.
a. For incorrect products, we offer a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., we offer a full refund.
c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.
d. For accessories, we will resend the accessories.
Orders not Received.
We can not refund or resend if the tracking information shows the order is delivered.
If a claim has been raised that you did not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Orders Cancellation.
For orders cancellation, we offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as we planned and prepared for you after payment.
Force Majeure.
We cannot take responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
Acceptable Disputes.
We will only accept returns if the situation meets the following criteria:
a. We offer a full refund or a replacement if packages arrived are badly damaged.
b. We offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
For damaged packing boxes that do not impact the functionality of the product, we cannot offer any refunds or other after-sale services due to the long-distant international delivery.
Unacceptable Disputes.
We cannot accept any unreasonable disputes, including but not limited to:
a. Products smell unusual.
b. The buyer ordered the wrong items or SKU.
c. The shipping address was provided incorrectly.
d. Tracking information deleted by logistics companies or local post offices.
SHIPPING:
To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please feel free to contact and leave us a voice mail at (833) GLOW247.